How do I return an item?
Buy With Confidence - Risk-Free Returns
Please notify us immediately of any defective/ damaged/incorrect merchandise. Please keep the item(s) and any packing materials that came with your shipment. We will arrange the pickup of your defective/incorrect items or provide a return label for these items. Once the damaged or incorrect merchandise is received at our warehouse, the correct replacement items will be shipped to you free of any additional shipping charge.
For Unwanted Items / Exchanges:
Please email or call us at
Once receiving Return Authorization, you may ship the item(s) (in brand new resellable condition, with all tags attached, in its original packaging) within 30 days of your purchase date to the address provided in our return instructions.
Please email us tracking information. Once the merchandise is received and verified in brand new condition, we will issue a credit to your credit card or other payment means for the full original purchase price of the item(s), or send out your exchange. Items returned in less than brand new condition (e.g., used, washed, etc.) will not be accepted under any circumstances, and will be returned to the original purchaser at his/her expense.
NO RESTOCKING FEES for returned items in brand new resellable condition. The full refund will be issued for these returns and the customer is only responsible for the cost of return shipping.
Please note: Undeliverable packages or unauthorized returns will be subject to the return shipping costs.
1020 Piedmont Avenue NE
*** Return Policy is Effective March 31, 2019